General
General questions about Juno and Juno Support
24 articles
- Access to Juno SupportThis article provides details on how and when the Juno Support team can be accessed, along with information on who has access to the team.
- SLA (Service Level Agreement)Juno's Service Level Agreement
- Supported Source DocumentsA complete list of supported source documents
- Juno Schedule A Support DetailsThis article goes over what Juno extracts and exports to Schedule A.
- Juno K-1 Support DetailsThis article goes over the data Juno extracts and exports from K-1 forms.
- Juno <> K1xEverything you need to know about Juno's partnership with K1x bringing the industry’s leading K-1 data extraction and processing within the Juno platform.
- Juno K-1 Processing Logic DetailsThis article explains the difference between simple and complex K1s and how Juno ensures accurate K1 processing.
- Customizing JunoIn this article learn about everything you can do to customize Juno for your firm. Please note: you must be an Admin or Org Admin to adjust the below settings.
- How to Invite Your Team to JunoThis article will outline everything you need to know about inviting your team to Juno
- How to switch your Juno Account to a New Email Address
- Team Member Roles & PermissionsEverything you need to know about the permissions and differences of each role in Juno.
- Using Juno EffectivelyTips and Tricks on how to use Juno effectively
- Juno Desktop App vs Juno Web AppWhat's the difference?
- Updating and Uninstalling the Juno Integration App
- Feature RequestsHelp us shape the future of Juno through your feedback!
- Juno Enterprise ReadinessThis article summarizes requirements IT administrators need to prepare for deployment.
- SmartVault <> Juno IntegrationLearn how to utilize SmartVault within the Juno web application.
- Box <> Juno IntegrationLearn how to utilize Box within the Juno web application.
- IRA and Roth Rollovers in JunoThis article explains how Juno handles IRA and Roth rollover information from Forms 1099-R and 5498.
- Return Usage Details in JunoThis article explains how return usage is calculated in Juno, when a return counts toward your preparation total, and where to check how many preparations you have remaining.
- Juno Free Trial FAQs
- Understanding Juno's Additions to Issuer NameWhy Juno adds in details for the Taxpayer/Spouse, Account Number and EIN to the Issuer Name of Source Documents
- Juno Workflow GuideThis is a step-by step guide for preparing tax returns using a workflow we recommend following, but is NOT required to use Juno successfully. We encourage each firm to find…
- Juno NotificationsLearn how notification channels, priorities, and deep links work in Juno, and how to turn them on or mute specific types.